Return & Refund Policy

Last updated: August 9, 2026

We want you and your pet to love your Blixfur purchase. If something isn't right, our 30-day return policy has you covered.

🕒 30-Day Returns

You have 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be:

• ✅ Unused and unopened, in the same condition you received it
• ✅ In its original packaging with all tags attached
• ✅ Accompanied by your receipt or proof of purchase

✉️ How to Start a Return

Email us at blixfur@gmail.com to request a return.

We'll send you instructions on how and where to send your package. ⚠️ Items returned without an approved request will not be accepted.

Questions? Reach out anytime at blixfur@gmail.com.

🔍 Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right — with a replacement or full refund at no extra cost to you.

🚫 Exceptions / Non-Returnable Items

The following items cannot be returned:

• 🍖 Opened or used pet food, treats, and other consumables (for hygiene and safety reasons)
• 🎁 Custom or personalized orders
• 🧴 Personal grooming items that have been opened or used
• 🏷️ Sale items and gift cards

Have a question about a specific item? Just ask — we're happy to help.

🔄 Exchanges

Need a different size, color, or product? The fastest way to get what you want is to return your original item, and once that return is approved, place a new order separately.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days — no reason required. The same conditions apply: items must be unused, unopened, with tags attached, and in original packaging, along with proof of purchase.

💰 Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued automatically to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund.

If it's been more than 15 business days since your return was approved and you still haven't received your refund, contact us at blixfur@gmail.com.

Contact Us

Website : blixfur.com

Email: blixfur@gmail.com

WhatsApp: 01615385331

Phone number: (279)201-6526

Trade name: Blixfur

Physical address: 2080 Wallace Ave APT 529, Bronx NY 10462, United States